- What payment methods do you accept?
- What shipping options are available?
- How secure is my online order?
- What do I get with a maintenance agreement?
- If there is a problem, can I return your software?
- How quickly should I expect a response to my online order?
- I lost my software key. What should I do?
- Can I install my single copy of Web Clipper on both my laptop and desktop (or on my home computer and work computer)?
1. What payment methods do you accept?
| Credit Cards | We accept Mastercard, VISA, American Express and Discover for online, phone and fax orders. |
| Purchase Orders | Red Oak accepts purchase orders for faxed orders. See the Phone and Fax Purchases page for detailed contact information and instructions. |
| Checks/Money Orders | Red Oak accepts checks in U.S. currency drawn from U.S. banks for mailed orders. The checks must be MICR encoded. See the Phone and Fax Purchases page for detailed contact information and instructions. |
| Wire Transfers | Red Oak accepts wire transfers for phone and fax orders. Please contact us for more information at 973-316-6064 or send us an e-mail: sales@redoaksw.com. |
2. What shipping options are available?
All product orders will be offered via download with an option to receive CDs. If physical media is requested, a shipping charge will be applied to your order. All software ships from Mountain Lakes, NJ.
CDs are shipped same business day if order is received by 2:00 pm EST.
- If you are located in the United States, your CDs will take 2-5 days to be delivered via USPS. Actual transit time is based on where you are located.
- If you are located in Canada, U.S. Airmail usually takes about 3 weeks to arrive.
- If you are located elsewhere in the world, U.S. Airmail usually takes about 4-6 weeks to arrive.
All online orders requesting CDs are shipped via standard shipping.
- United States and Canada - $15
- International - $20
Second Day or Overnight shipping types must be ordered by phone or fax. More about ordering by phone or fax.
Prices are listed in U.S. dollars and do not include local taxes or local customs charges. Red Oak reserves the right to change this offer at any time.
3. How secure is my online order?
Your online orders are secure. We use the secure socket layer and secure credit card payment features.
Secure Socket Layer
Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. SSL encrypts the transmissions from our e-commerce servers as well as your computer. SSL encryption works by forming a matched pair with the transmission from your compute transmission and our server, so that only data to and from these sources can be valid.
If you are using Mozilla Firefox or Microsoft Internet Explorer for browsing, your transactions will be fully encrypted and secure when you buy. Both Firefox and Internet Explorer are available as free downloads from the following sites:
If you would like to use a different browser, make sure that the browser you choose supports SSL encryption. Check your browser's security.
Secure Credit Card Payment
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers. If you still do not wish to transmit your credit card details by Internet, you are welcome to transmit them by telephone by calling Red Oak directly: Toll free (US and Canada Only) 877-660-4699 or International +1.973.316.6064
4. What do I get with a maintenance agreement?
In order to provide superior service and for you to keep current with the latest product updates from Red Oak, our Maintenance Agreement for the first year is required with all purchases. Maintenance agreements entitle licensee to all software releases and unlimited priority technical support during the year of coverage. All products purchased will be covered, based upon your Maintenance and Support Account registration.
Subsequent year Maintenance Agreements are available at 20% of the then current product license cost for each product. Customers covered by a Red Oak maintenance agreement are entitled to the following services:
- Software Upgrades
Receive new versions of the software and all maintenance releases at no additional charge. Customers are also eligible to participate in beta testing programs for new versions of the software, if desired.
- Unlimited Priority Telephone Support
Red Oak maintains a staff of knowledgeable Support Engineers to assist users with questions regarding the installation and operation of our software. Customers should reference their name and email address when calling 877-660-4688, from 8:00 am to 5:00 pm Eastern Standard time, Monday through Friday, except for holidays. A voicemail system is available for leaving messages during non-business hours at the same number.
- Unlimited Priority E-mail Support
Customers wishing to communicate via e-mail will be given the same priority technical support. They should reference their name and send all requests to: Support@redoaksw.com.
5. If there is a problem, can I return your software?
Red Oak wants you to be satisfied with our products.
If, for any reason, the software you receive does not meet your expectations, you can return it to us within 30 days of the date of purchase for a full refund of the purchase price.
Please use our return request form to obtain your refund. A Return Merchandise Authorization Number (RMA) will be issued if you have a physical copy of the software, and we will require you to return the media to us. The RMA must be clearly marked on the box in order for us to process the return.
Please note: We will process your credit card refund on the day the product is received at Red Oak. If you had an electronic install of the software, then we will ask you to uninstall the product from your computer before we issue the refund.
If you purchased the software from one of our authorized resellers or affiliates, then you must contact that company to process your return. We can only accept returns for product purchased directly from Red Oak Software.
6. How quickly should I expect a response to my online order?
You will receive an e-mail confirmation of your order often within fifteen minutes of completing your order.
If you do not immediately receive your receipt, please allow up to twenty-four hours for it to be delivered before contacting us.
TIP: If you have not received your receipt, please also check your SPAM folder, as it may have been automatically stopped and moved into your SPAM or Junk Mail folder instead of being sent to your inbox.
7. I have a problem with my software license key. What should I do?
If you encounter a problem with your key, please call Red Oak Technical Support at: 877-660-4688 or send an email to: Support@redoaksw.com, and our support personnel will be happy to help you.
8. Can I install my single copy of Web Clipper on both my laptop and desktop (or on my home computer and work computer)?
Yes, you may install your single license on both a desktop and laptop (or a home computer and work computer). As long as both are being utilized by the same user, and both computers are not in use at the same time, this is considered a valid concurrent use of Web Clipper, which is described in detail in your end-user license agreement.
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